8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant. Continue reading 8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant
Category Archives: Technology
MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Manchester-based customer engagement technology provider MaxContact announced it has secured funding to accelerate a new phase of innovation and growth. Continue reading MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Business Systems, a leading provider of compliance and customer experience solutions, and TCC, a renowned consultancy firm specialising in financial services, and Recordsure, a unique AI RegTech provider, announced they are joining forces to provide advisory services and ongoing support to address the new Consumer Duty regulations. Continue reading Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Capita expands global relationship with ServiceNow
Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow
Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands
Airkit, creator of the leading low-code platform used by brands from Fortune 500 to startups, announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents designed to automate repetitive, redundant tasks while creating a better overall user experience. Continue reading Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands
Upland Introduces New Relationship and Insight Mapping Technology for B2B Sales Organizations
Upland Software has introduced Altify Insights, a first-to-market solution designed to reduce sales cycles and increase win rates for B2B sales organizations. Continue reading Upland Introduces New Relationship and Insight Mapping Technology for B2B Sales Organizations