NICE announced that it has been named as an Exemplary Leader in the Ventana Research 2023 Buyers Guide for Contact Center Suites, receiving the highest overall ranking for contact centre suites out of 22 vendors evaluated.
NICE also scored the highest in five other categories: Product, Capability, Reliability, Usability and TCO ROI. NICE was positioned as an Exemplary Leader for performing the best in meeting the overall Product and Customer Experience requirements.
The Ventana Research 2023 Buyers Guide for Contact Center Suites states, “To deliver a seamless and consistent customer experience, organizations must integrate a broad array of communication channels and share all available information among agents and the workforce. Contact centre systems handling interactions must apply the same rules across every platform to maintain context as customers move from channel to channel. Cloud-based applications largely obviate the need for dedicated technical resources with on-premises products, and can be easier, faster and less expensive to deploy.”
NICE offers the most complete cloud-native CX platform, CXone, underpinned by Enlighten’s purpose-built AI delivering seamless AI-infused experiences across the entire customer journey and enabling fast resolution for every interaction. NICE delivers unmatched CX at scale for digital and voice interactions, driving organizations of all sizes to deliver exceptional customer experience.
Barry Cooper, President, CX Division, NICE, said “This recognition by Ventana helps to validate NICE’s industry leadership. NICE has differentiated itself with its award-winning CXone cloud platform powered by Enlighten AI, NICE’s core AI engine, and organizations are recognizing the immense benefits of moving their CX operations to CXone. NICE is proud to help organizations with their cloud migration, delivering the most comprehensive suite of solutions to drive next-level customer experience.”
“NICE’s CXone solution is leading the market with its purpose-built AI and cloud technologies,” said Keith Dawson, Vice President and Research Director for CX at Ventana Research. “NICE’s recognition in this report highlights NICE’s ability to deliver the latest, cutting-edge solutions to its customers to help them respond to changing market dynamics and deliver customer experience excellence.”
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.