Failure to tackle lengthy call queues has been a significant challenge for contact centres in the UK – costing businesses an estimated £3.7 billion. To help alleviate revenue loss, Virtual Hold Technology (VHT) and Videlica, a virtual queuing and omni-channel solutions provider, are expanding their long-standing partnership to bring VHT Callback cloud to EMEA. Continue reading Virtual Hold Technology’s Partnership with Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA
Category Archives: Partnerships
ASC Forms New Partnership with SkySoft-ATM
ASC, a worldwide leading software provider of communications recording, analytics and quality management, today announced the formation of a commercial and technical partnership with SkySoft-ATM, a Switzerland-based subsidiary of Skyguide, the market leader for CWP (controller working position) recording solutions. Continue reading ASC Forms New Partnership with SkySoft-ATM
Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
TeleWare & Pennine team up to provide compliant recording offering to the channel
TeleWare, the leading communication technology business, and Pennine, the business communications specialist, have announced a partnership designed to offer TeleWare’s innovative call recording technology to even more customers in the run up to the regulation-filled 2018. Continue reading TeleWare & Pennine team up to provide compliant recording offering to the channel
Airtel Partners With Amdocs for Innovation
Bharti Airtel Limited, India’s largest telecommunications services provider, and Amdocs, a leading provider of software and services to communications and media companies announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India. Continue reading Airtel Partners With Amdocs for Innovation