Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Category Archives: Partnerships
TeleWare & Pennine team up to provide compliant recording offering to the channel
TeleWare, the leading communication technology business, and Pennine, the business communications specialist, have announced a partnership designed to offer TeleWare’s innovative call recording technology to even more customers in the run up to the regulation-filled 2018. Continue reading TeleWare & Pennine team up to provide compliant recording offering to the channel
Airtel Partners With Amdocs for Innovation
Bharti Airtel Limited, India’s largest telecommunications services provider, and Amdocs, a leading provider of software and services to communications and media companies announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India. Continue reading Airtel Partners With Amdocs for Innovation
Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centres. Continue reading Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution
BroadSoft, a global market leader in cloud business software for UCaaS, and provider of (CCaaS, enables the Swisscom Smart Business Connect solution for the future. The BroadSoft Business UC-One application will enhance the cloud-based IP telephony solution from Switzerland’s leading telecommunications provider with sustainable UCC functions. Continue reading Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution