PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud
Category Archives: Partnerships
Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels. Continue reading Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
PRESS RELEASE: Verint® announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership. Continue reading Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
Sundown AI Joins the Cisco Solution Partner Program
PRESS RELEASE: Sundown AI, which builds artificial intelligence systems for customer service, announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Sundown AI is able to quickly create and deploy Artificial solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Sundown AI Joins the Cisco Solution Partner Program
Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels
PRESS RELEASE: Nuance announced from the RSA Conference that it has partnered with BioCatch, the global leader in behavioral biometrics to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution. Through this partnership, Nuance is expanding its Security Suite to take fraud prevention beyond the contact center by combining digital inputs to more accurately detect fraud across multiple channels in the FraudMiner platform. Continue reading Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels
Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
PRESS RELEASE: Infosys has announced that it will set up a new practice that will build and provide implementation services for Salesforce’s Analytics Cloud applications, helping business users access, explore and act on their organizational intelligence faster. Infosys will be among the first Analytics Cloud partners to bring both systems integrator leadership as well as a proven independent software vendor (ISV) capability. Continue reading Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications