Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Category Archives: Partnerships
Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management. Continue reading Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Business Systems, a leading provider of compliance and customer experience solutions, and TCC, a renowned consultancy firm specialising in financial services, and Recordsure, a unique AI RegTech provider, announced they are joining forces to provide advisory services and ongoing support to address the new Consumer Duty regulations. Continue reading Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations