Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Category Archives: Partnerships
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Business Systems, a leading provider of compliance and customer experience solutions, and TCC, a renowned consultancy firm specialising in financial services, and Recordsure, a unique AI RegTech provider, announced they are joining forces to provide advisory services and ongoing support to address the new Consumer Duty regulations. Continue reading Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Capita expands global relationship with ServiceNow
Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow
PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions
PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities. Continue reading PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions
Cogito Partners with Medallia
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact centre experiences for both customers and agents. Continue reading Cogito Partners with Medallia
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement