Category Archives: Partnerships

Partnerships

SugarCRM and sales-i Announce Strategic Partnership

SugarCRM, provider of the award-winning AI-driven CRM platform, announced a new partnership with sales-i to improve B2B sales performance within the manufacturing, wholesale, and distribution sectors via enhanced customer insights, analytics, and intelligence, powered by artificial intelligence and machine learning. Continue reading SugarCRM and sales-i Announce Strategic Partnership →

Partnerships

Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud

Forsta, a leading global provider of market research, CX, and EX technology, announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. Continue reading Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud →

Partnerships

Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises

Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises →

Partnerships

Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance

Awaken Intelligence, the agent guidance and conversational analytics specialists, and IRIS Audio Technologies (IRIS Audio), the leading voice isolation experts, are delighted to announce a strategic partnership that technologically enables the live capture, isolation, transcription, and analysis of contact centre audio in real time. Continue reading Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance →

Partnerships

BT partners with ServiceNow to simplify contact centre transformation

BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation →