LivePerson, a global leader in Conversational AI, announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. Continue reading LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
Category Archives: Partnerships
SugarCRM and Mobileforce Partner
Today’s hyper-competitive sales landscape makes it crucial to move faster and more efficiently to close deals, but complex product variables and pricing parameters can often slow sales and service cycles, resulting in lost opportunities and revenue. Continue reading SugarCRM and Mobileforce Partner
Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Cognigy, the market leader in Conversational AI, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact centre customers. Continue reading Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
SuccessKPI, a leading, cloud-native, contact centre customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centres. Continue reading SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
UJET, Inc., the intelligent, modern contact centre platform, announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact centre industry. Continue reading UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centres
Cognigy, a Conversational AI market leader, and Foundever™, a global leader in the customer experience (CX) industry, announced a new partnership aimed at delivering next-generation customer experience. Continue reading Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centres