Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Category Archives: Partnerships
Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance
Awaken Intelligence, the agent guidance and conversational analytics specialists, and IRIS Audio Technologies (IRIS Audio), the leading voice isolation experts, are delighted to announce a strategic partnership that technologically enables the live capture, isolation, transcription, and analysis of contact centre audio in real time. Continue reading Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance
BT partners with ServiceNow to simplify contact centre transformation
BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation
Vonage Partners with Meta to Enable Secure and Instant Payments through WhatsApp in Singapore
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with WhatsApp as a Business Solution Provider, to launch payments on the messaging app in Singapore. Continue reading Vonage Partners with Meta to Enable Secure and Instant Payments through WhatsApp in Singapore
Zoom Partners with Anthropic to Expand Federated Approach to AI
Zoom announced a strategic partnership with and investment in Anthropic, an AI safety and research company working to build reliable, interpretable, and steerable AI systems. Continue reading Zoom Partners with Anthropic to Expand Federated Approach to AI
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally