Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Category Archives: Partnerships
ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage, part of Ericsson, announced a renewed partnership with Girls Who Code, an international nonprofit organisation working to close the gender gap in tech. Continue reading Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage and ServiceNow Expand their Partnership
Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) customers. Continue reading Vonage and ServiceNow Expand their Partnership
Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Tealium announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice and digital contact channels using trusted, real‑time customer data from Tealium’s Customer Data Platform (CDP) and Diabolocom’s AI‑enhanced cloud contact centre platform. Continue reading Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations