Category Archives: Partnerships

Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences

Arrow announced a partnership with Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, to provide contact centre solutions that organisations can leverage to unlock the potential of delivering great customer experiences (CX). Continue reading Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences

The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

Red Box and EvaluAgent join forces to improve call centre performance through voice data

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data

Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace

Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams

Jotform, a leading online forms SaaS solution, and Loom, a video messaging and collaboration tool, have joined forces to streamline asynchronous communication and provide visual information by releasing two new Loom widgets on the Jotform platform. Continue reading Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams

Lightico and Glia Partner to Help Financial Institutions Simplify OnScreen Customer Experiences

Lightico, leading provider of digital customer interactions, and Digital Customer Service (DCS) leader Glia announced a partnership to make complex customer engagements—such as credit card, insurance policy or mortgage applications—easier to complete, as part of a seamless OnScreen experience. Continue reading Lightico and Glia Partner to Help Financial Institutions Simplify OnScreen Customer Experiences

Yext partners with what3words to give customers more control over their location data

Yext, the Answers company, announced a partnership with what3words, a platform that’s revolutionising the way we communicate location. Through this partnership, businesses can more easily direct their customers to any precise location using a unique combination of three random words: a what3words address. Continue reading Yext partners with what3words to give customers more control over their location data

Tanla forges exclusive partnership with Kore.ai to offer Conversational AI Solutions on Wisely

Tanla, a leading global CPaaS provider, and Kore.ai, the world’s leading enterprise conversational AI software platform and solutions company, announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. Continue reading Tanla forges exclusive partnership with Kore.ai to offer Conversational AI Solutions on Wisely

SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres

SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI’s platform. Continue reading SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres

Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

Verint® announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions. Continue reading Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight