Category Archives: Partnerships

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

UserTesting Joins the Zoom ISV Partner Program

UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program

Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings

Palo Alto Networks, the global cybersecurity leader, announced a commitment with Zoom Video Communications, Inc. to create joint solutions that will enable an exceptional user experience for their mutual customers, and help companies simplify and secure hybrid work. Continue reading Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings

HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers

Enghouse Interactive, a division of Enghouse Systems, has signed a partnership agreement with HybrIT Services, a cutting edge IT solutions and managed service provider, as a silver channel partner on its EMEA partner programme. The move represents the latest phase of a long-standing business relationship between the two companies. Continue reading HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers