Salesforce, the #1 CRM provider worldwide, and WhatsApp, the most popular messaging service in the world, announced a new strategic partnership that will allow Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp. Continue reading Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally
Category Archives: Partnerships
Playvox and Squaretalk Partner to Optimize Customer Experience
Squaretalk, a major cloud centre software provider, announced its partnership with Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions. Continue reading Playvox and Squaretalk Partner to Optimize Customer Experience
Tech Mahindra and Quantre Solutions partner to provide next-generation customer communication services in US and UK
Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions, announced a strategic partnership with Quantre Solutions, a customer communications management consulting service provider headquartered in the US. Continue reading Tech Mahindra and Quantre Solutions partner to provide next-generation customer communication services in US and UK
TechSee Partners With Digital Transformation Leader NeuraFlash to Provide Visual Engagement & AI-Powered Automation
TechSee, the market leader in Computer Vision solutions for customer service, announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. Continue reading TechSee Partners With Digital Transformation Leader NeuraFlash to Provide Visual Engagement & AI-Powered Automation
Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement