Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Category Archives: Partnerships
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability. Continue reading Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
Tollring deepens integration with Mitel
Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Continue reading Tollring deepens integration with Mitel
Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience
Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an industry-leading provider of the intelligent cloud contact centre. Continue reading Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience