Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek®, a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers. Continue reading Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering
Category Archives: Partnerships
Infobip integrates with ServiceNow to improve customer experience
Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction. Continue reading Infobip integrates with ServiceNow to improve customer experience
transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse
transcosmos inc. and NTT Communications Corporation announced that they launched a demonstration test of a virtual communication service in the metaverse to enable businesses to serve customers online via enjoyable virtual communication. Continue reading transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse
Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto, a leader in uniting contact centre agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Transaction Services Expands Payment Acceptance with Market-Leading Solutions from Key IVR
Transaction Services, a leading provider of payment processing solutions, announced a global partnership with Key IVR to further expand the many methods that cardholders can now use to submit their payments to businesses who use the TRX processing platform. Continue reading Transaction Services Expands Payment Acceptance with Market-Leading Solutions from Key IVR
Content Guru Unveils New Partnership with Intelisys
Content Guru, the award-winning provider of enterprise-grade cloud contact centre and customer experience solutions, announced its new partnership with Intelisys, the leader in hybrid distribution. Continue reading Content Guru Unveils New Partnership with Intelisys