Wunderkind, a leading performance marketing engine that scales one-to-one messages for top retailers, announced the launch of a strategic partnership with Contentsquare, a digital experience analytics AI-powered platform that provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey. Continue reading Wunderkind Announces Strategic Partnership with Contentsquare to Expand Insights for Brand Marketers and Retailers →

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences. Continue reading Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven by Empathy →

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform. Continue reading Sabio Group announces expanded partnership with Google Cloud and Twilio →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and cloud solutions announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Centre as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud →

PCI Pal®, the global provider of secure payment solutions, announces it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace. Continue reading PCI Pal Partners With Five9 to Provide Secure Payments on the Five9 CX Marketplace →

Bandwidth, a leading global enterprise cloud communications company, announced a partnership and integration with PindropⓇ, a global leader in voice authentication technology. Continue reading Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Centre Move to the Cloud →