Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Odigo, a global Contact Centre as a Service (CCaaS) solution provider, pioneer in the customer experience (CX) market.
The partnership will place Pindrop’s solutions in the Odigo Connect marketplace, providing Odigo customers with more choices for best-in-class services and technology solutions related to fraud detection and authentication. Odigo™ Connect offers a large choice to its customers wishing to enrich their Odigo™ solution. Odigo selects its partners according to several criteria: the added value they bring to customers, the reliability and the fast set up of their solution.
Pindrop helps contact centres get more from their voice interactions by providing intelligence on calls and Interactive Voice Response (IVR) interactions to help quickly authenticate customers, protect against fraud attacks, and deliver the required intelligence to serve customers more efficiently.
“Our strategic partnership with Odigo and the addition of our cloud-based solutions into the Odigo™ Connect marketplace represents a significant step in our continued growth in the European market, as we seek to support call centres to reduce the risk of potentially damaging fraudulent activity and increase brand loyalty among their customer base,” says Gahn Lane, VP, Global Partners and Alliances at Pindrop.
He continues: “Our companies have a shared synergy and ethos, with improving the customer experience and making technology more human-centric at the heart of our businesses. This partnership opens the door for Odigo’s customers to access our AI and machine learning-powered technology within their call centre operations to effectively protect themselves against fraud whilst also allowing for seamless caller authentication.”
As part of the partnership, Pindrop’s anti-fraud solution, Pindrop® Protect, and Pindrop’s authentication solution, Pindrop® Passport, are now available in the Odigo™ Connect marketplace.
Pindrop® Protect provides insights on each call, assessing risk based on information fraudsters can’t control – the audio of the call. Using patented technology, the solution analyses over 1,300 features of each call to detect subtle anomalies that may indicate fraud. Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call centre, providing seamless and secure account access whilst maintaining a smooth customer experience.
“Fraud in the call centre concerns every business and customer alike, with the implications of an incident having far-reaching consequences for both parties. From the need to mitigate financial loss to protecting a brand’s reputation, we see a real demand from our customers for proactive ways they can balance security with a seamless, positive, and memorable customer experience,” says Philippe Colas, Head of Channels EMEA at Odigo. “Fortunately, there are innovative solutions available, such as those provided by Pindrop, which we are proud to now offer to our customers to help them detect and protect against fraudulent activity as well as deliver a better caller experience.”
For more information about the Pindrop solutions available in Odigo™ Connect, please visit https://connect.odigo.com/solution/pindrop/
In an increasingly digital world, Pindrop lets people use their voice to seamlessly connect to, enter and unlock new experiences while helping safeguard their privacy. Using its patented voice authentication technology, Pindrop is leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Working with some of the world’s biggest banks, insurers, and retailers, Pindrop enables customers to quickly, conveniently, and securely connect to the information and resources they need. Its voice authentication technology analyses unique features within the human voice and surrounding audio that enables its customers to prevent fraud and deliver exceptional customer experiences in call centres, when obtaining information from smart devices, and even when activating cars. A privately held company, Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.
Visit pindrop.com for more information.
Odigo provides Contact Centreas a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.