Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Continue reading Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Category Archives: Partnerships
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital Experience, a leading global technology company deploying exceptional customer experiences, announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. Continue reading TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Genesys and Mitel Join Forces to Transform Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Continue reading Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres