Ventrica has announced the launch of Ventrica Digital, a new division designed to empower rapid customer experience (CX) acceleration through expertly managed platform environments. Continue reading Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk
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TELUS Digital Acquires Salesforce Consultancy Gerent
TELUS Digital Experience (TELUS Digital), a leading global technology company specializing in digital customer experiences, announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and agentic AI solutions. Continue reading TELUS Digital Acquires Salesforce Consultancy Gerent
Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting
Noetica, a British company, developing software products for the global contact centre market, has been granted a patent for its technology which enables Campaign Managers to quickly and easily create data segments for better-targeted and more successful outbound outreach. Continue reading Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting
New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
RingCentral announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX™. Continue reading RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
New Study Highlights the Impact of Poor Employee Collaboration on Business Success
In a study conducted by Forrester Consulting on behalf of Vonage, new insights have emerged demonstrating the significant effects of inadequate internal collaboration on organisational performance. The data reveals that businesses plagued by siloed departments and ineffective communication suffer substantial declines in both productivity and profitability. Continue reading New Study Highlights the Impact of Poor Employee Collaboration on Business Success