ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its customer experience (CX) and positioned itself for significant growth in a strategic partnership with Sabio Group. Continue reading ESP Group Achieves Transformative CX Improvements With Sabio Group
Category Archives: Who’s Buying What?
Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. Continue reading Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region
EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Accenture and Kraken Technologies are helping EDF’s UK retail business accelerate the migration of customers to its new platform, enabling them to effectively manage their energy use and cost. Continue reading EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Flight Centre takes off with new AI-powered customer experience program with Qualtrics
Qualtrics, the leader and creator of the experience management (XM) category, announced Flight Centre, one of the world’s largest travel retailers and flagship brand of Flight Centre Travel Group, is using Qualtrics® AI to enhance customer experience and agent productivity through a new ability to analyse and respond to every piece of structured and unstructured customer feedback being shared with the company. Continue reading Flight Centre takes off with new AI-powered customer experience program with Qualtrics