NICE announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. Continue reading Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
Category Archives: Who’s Buying What?
Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization. Continue reading Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
Leicestershire Fire & Rescue Service (FRS) has selected Motorola Solutions’ command centre technology, including Control Room Solution (CRS), to strengthen the service’s call handling and emergency dispatch. Continue reading Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia
Medallia, the global leader in customer and employee experience, announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact after deploying Medallia. Continue reading Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia
Singapore Airlines partners with Tata Communications to enhance customer experience for their discerning customers
Tata Communications, a global digital ecosystem enabler and Singapore Airlines Limited (SIA), the national carrier of Singapore, announced a multi-year agreement to transform the airlines communications and collaboration tools to enhance employee productivity and boost user experience. Continue reading Singapore Airlines partners with Tata Communications to enhance customer experience for their discerning customers
Sabio Group transforms Vodafone Spain’s Customer Experience with Virtual Assistant Solution
Sabio Group, the global digital experience transformation services specialist, announced the successful launch of an innovative ‘Alexa-like’ virtual assistant solution for Vodafone Spain that has dramatically improved customer satisfaction. Continue reading Sabio Group transforms Vodafone Spain’s Customer Experience with Virtual Assistant Solution