As part of its ongoing partnerships strategy, Amadeus announced it is working with Microsoft and Accenture to develop new AI-powered integrations between its travel and expense platform Cytric Easy and Microsoft 365. Continue reading Amadeus to Work with Microsoft and Accenture to Develop New Generative AI-Powered Integrations to Support Corporate Travel Management
Category Archives: Who’s Buying What?
West Ham United Football Club to Tailor the Experience for its Customers Online with Fresh Relevance Personalisation Platform
Fresh Relevance, a Dotdigital company, is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed. Continue reading West Ham United Football Club to Tailor the Experience for its Customers Online with Fresh Relevance Personalisation Platform
Satisfi Labs Launches First Generative AI Chat Solution for Live Events with AXS
Satisfi Labs, a leading provider of conversational AI solutions, ushered in a new era of live event customer service with AXS, a global leader in ticketing for live entertainment, giving fans access to more accurate and timely information than ever as they prepare to attend an event. Continue reading Satisfi Labs Launches First Generative AI Chat Solution for Live Events with AXS
LOOP Insurance triples customer self-service rate with Quiq’s innovative Generative AI
Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built on Large Language Models (LLM), the same AI underlying ChatGPT. Continue reading LOOP Insurance triples customer self-service rate with Quiq’s innovative Generative AI
Hillarys expands partnership with IPI as it transitions from on-premise to cloud
IPI, the Contact Centre specialist and solutions provider, announced that Hillarys, the leading retailer of made-to-measure blinds, curtains, and shutters and part of the global Hunter Douglas group, has selected IPI’s own Contact Centre-as-a-Service (CCaaS) offering, ElasticCX CCaaS, as it transitions away from its incumbent on-premise telephony solution. Continue reading Hillarys expands partnership with IPI as it transitions from on-premise to cloud
Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce
In a visionary move designed to transform the cruise industry, Slalom and Virgin Voyages have teamed up to launch one of the first generative AI-powered digital humans built on Salesforce named Vivi. Continue reading Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce