Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool. Continue reading Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Category Archives: Who’s Buying What?
Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
LiveVox announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience. Continue reading Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
Amadeus to Work with Microsoft and Accenture to Develop New Generative AI-Powered Integrations to Support Corporate Travel Management
As part of its ongoing partnerships strategy, Amadeus announced it is working with Microsoft and Accenture to develop new AI-powered integrations between its travel and expense platform Cytric Easy and Microsoft 365. Continue reading Amadeus to Work with Microsoft and Accenture to Develop New Generative AI-Powered Integrations to Support Corporate Travel Management
West Ham United Football Club to Tailor the Experience for its Customers Online with Fresh Relevance Personalisation Platform
Fresh Relevance, a Dotdigital company, is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed. Continue reading West Ham United Football Club to Tailor the Experience for its Customers Online with Fresh Relevance Personalisation Platform
Satisfi Labs Launches First Generative AI Chat Solution for Live Events with AXS
Satisfi Labs, a leading provider of conversational AI solutions, ushered in a new era of live event customer service with AXS, a global leader in ticketing for live entertainment, giving fans access to more accurate and timely information than ever as they prepare to attend an event. Continue reading Satisfi Labs Launches First Generative AI Chat Solution for Live Events with AXS
LOOP Insurance triples customer self-service rate with Quiq’s innovative Generative AI
Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built on Large Language Models (LLM), the same AI underlying ChatGPT. Continue reading LOOP Insurance triples customer self-service rate with Quiq’s innovative Generative AI