LiveVox announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience.
For more than 25 years, arrivia has powered travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands. Since implementation began in June 2021, the LiveVox contact centre platform has been used across all subscription, travel, cruise, membership, and back-office functions to remove agent performance obstacles and automate time-consuming tasks to improve customer retention and loyalty for arrivia’s partner brands.
“LiveVox’s customer engagement and analytics capabilities have been a game changer for arrivia, and the technology has helped transform our contact centre operations, including productivity improvements of up to 20% for our sales operations,” said Travis Markel, COO, arrivia. “Arrivia has fully immersed itself with LiveVox in nearly every way – the tech has key visibility in every board meeting, is featured in every partner review and carries its very own brand within our organization. We look forward to expanding our relationship in the near future.”
LiveVox’s simple-to-manage cloud contact centre solutions provide arrivia agents with a single pane of glass view and automation capabilities to deliver seamless and informed omnichannel customer journeys. By utilizing LiveVox’s pre-integrated modules, arrivia is also able to provide channels of choice, unify data streams, and initiate focused, outbound campaigns. As a result of working with LiveVox, arrivia has realized substantial benefit across its membership and travel businesses.
“Our collaboration with arrivia is a perfect example of how LiveVox uniquely helps companies consolidate legacy solutions to improve productivity and eliminate costs,” said John DiLullo, CEO, LiveVox. “Supporting travel loyalty program contact centre solutions is a mixture of both art and science. We’re extremely proud of arrivia’s confidence in our solution, and in our ability to improve their contact centre operations while also providing to them a meaningful financial benefit.”
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact centre’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox visit www.livevox.com
About arrivia
For more than 25 years, arrivia has powered travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands, including American Express®, USAA®, and Marriott Vacation Club® by offering their customers more value through exclusive pricing and personalized options that inspire travel and customer loyalty. Arrivia’s travel privileges technology platform provides travel loyalty, booking, and marketing solutions to deliver exceptional value to customers and drive growth through exciting travel rewards and member benefits.
To learn more about how arrivia helps companies drive growth, incentivize sales, boost affinity, and reward high-value customers, visit www.arrivia.com.