Sutherland, a process transformation company that helps businesses rethink and rebuild processes for the digital age, has signed an enterprise-wide analytics agreement with Guardian Group to offer Sutherland’s Big Data analytics, artificial intelligence (AI) and machine learning applications on its Nuevora Cloud Analytics Platform. Continue reading Guardian Group Engages Sutherland For Machine Learning-Powered Analytics
Category Archives: Who’s Buying What?
Dennis picks RingCentral in its move to a more agile way of working
Dennis Publishing, IT Pro’s parent company, has picked RingCentral to help it transform its business communications strategy to focus on mobility and open platform integration. In preparation for a major shift in its business towards a more dynamic working environment, which included office relocation, Dennis began examining a number of alternatives to its inflexible legacy on-premise PBX system. Continue reading Dennis picks RingCentral in its move to a more agile way of working
MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience
Partnering with Intelligent Environments, the international provider of innovative financial services technology, MotoNovo Finance has revamped its customer experience with a complete digital omnichannel, self-service customer solution. Continue reading MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience
Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game
After the San Jose Earthquakes’ third season at Avaya Stadium, fans of all ages went wild for a best in class spectator experience. As the first cloud-enabled home field, Avaya Stadium leads the league in leveraging technology to influence fan engagement and in the tech hub of San Jose, it’s the kind of experience fans expect. Continue reading Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Delta Air Lines has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand. Continue reading Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go