PRESS RELEASE: Vacation ownership specialists Azure is digitising its communications by bringing in an innovative cloud based system. The two-stage implementation will be completed by leading cloud communications provider 8×8 by the end of 2017. By working in the cloud Azure plans to develop its customer service operations in its Malta-based head office, where its growing UK and Scandinavian membership is supported. Continue reading Azure takes to the cloud ahead of overseas expansion
Category Archives: Who’s Buying What?
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA
PRESS RELEASE: BT announced a contract with Bridgestone Europe for new network infrastructure and managed cloud services connecting more than 200 sites across 20 countries in Europe, Middle East and Africa (EMEA). Bridgestone Europe, with headquarters in Brussels and serving markets across EMEA, is a wholly owned subsidiary of Tokyo-based Bridgestone Corporation, the world’s largest tyre and rubber company. Continue reading Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA
EY select Thunderhead To Revolutionise Customer Engagement
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global leader in assurance, tax, transaction and advisory services. They deliver insights and quality services using innovative capabilities to help their clients. Continue reading EY select Thunderhead To Revolutionise Customer Engagement
Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure
PRESS RELEASE: Heraeus, a leading technology group headquartered in Hanau, Germany, has entered into a four-year-contract with Orange Business Services to modernize the Heraeus Global Network and centralize all services under a single global partner. This facilitates the management of the infrastructure and allows for increased transparency in costs, contracts, service level and order and billing. Continue reading Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure