PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it was selected by iPayment, Inc. to enhance its communications stack, improving the overall support and engagement experience for iPayment’s small- and medium-sized business (SMB) customers and partners. Continue reading Fuze Selected by iPayment, Inc. to Enhance its Communications Stack
Category Archives: Who’s Buying What?
Holiday brand strengthens multichannel marketing activity to fuel growth
PRESS RELEASE: Active holiday specialist Neilson has invested in call intelligence technology from ResponseTap, to strengthen the brand’s multichannel marketing strategy. The move comes hot on the heels of a new website launch in late 2016, which was designed to improve the research and booking experience for Neilson customers shopping online. Continue reading Holiday brand strengthens multichannel marketing activity to fuel growth
RBS to enhance customer service with “hybrid bots”
PRESS RELEASE: LivePerson, a leading provider of cloud mobile and online business messaging solutions, has rolled out the first financial industry “hybrid bots” in the world, at the Royal Bank of Scotland, where humans and bots team up in one conversation to offer fast and accurate service. The service, currently live for customers of the Royal Bank of Scotland (RBS) brand, with plans for a wider rollout, supports the bank’s mission to be the UK’s most helpful bank, centered around the customer. Continue reading RBS to enhance customer service with “hybrid bots”
InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration
Mitel®, a global leader in enterprise communications, today announced luxury hotel InterContinental David Tel Aviv has evolved its communications infrastructure using a Mitel hospitality solution to enable staff to communicate and collaborate more efficiently and better deliver exceptional service to guests. Continue reading InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration
Performance Eyewear Provider Fuels Growth and Customer Service with Avaya
PRESS RELEASE: As Liberty Sport grew into a dominant force in the performance eyewear industry and a choice for NASA missions, the company needed a new approach to communications and customer service to mirror the high quality of its products. Called to join the mission, Avaya Midmarket Solutions provided the functionality, mobility and remote accessibility that enables Liberty Sport to execute powerful launches with sustained contact at a level the company had not experienced before. Continue reading Performance Eyewear Provider Fuels Growth and Customer Service with Avaya
Together Housing Association partners with Rant & Rave to capture real-time feedback
Together Housing Association, has partnered with Rant & Rave, the UK leader in real-time customer engagement technology, to enable the business to respond to customers more rapidly and gain deeper customer insight. Together Housing Association is a leading housing association in the north of England, owning and managing more than 37,000 homes. Continue reading Together Housing Association partners with Rant & Rave to capture real-time feedback