Hiya, the leading voice security company, announced a new agreement with the BT Group to provide the industry’s leading call protection service, Hiya Protect, for BT and EE users. Continue reading BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
Category Archives: Who’s Buying What?
Qualtrics & Manchester City Partnership Improving Fan Experience
Qualtrics, the leader and creator of the experience management category, released details about the impact of its partnership with Manchester City, which is helping to transform the fan experience in stadiums and online. Continue reading Qualtrics & Manchester City Partnership Improving Fan Experience
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
NICE announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction. Continue reading NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
LAVG Optimises its Outbound Contact Centre Operations with Noetica
Noetica, a British company, developing software products for the global contact centre market, announced that LAVG is using its fully integrated outbound dialling solution to improve the debt recovery process. LAVG is a bailiff and debt collection organization in the Netherlands. Continue reading LAVG Optimises its Outbound Contact Centre Operations with Noetica
NTT supports HEINEKEN with the implementation of its new digital office in Kraków, Poland
NTT Ltd., a leading infrastructure and services company, announced the deployment of a new digital office in the Krakow headquarters of the HEINEKEN Shared Services Center. Thanks to this implementation, nearly 1,500 employees can experience a hybrid workplace model. Continue reading NTT supports HEINEKEN with the implementation of its new digital office in Kraków, Poland
Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience