LAVG Optimises its Outbound Contact Centre Operations with Noetica

Noetica, a British company, developing software products for the global contact centre market, announced that LAVG is using its fully integrated outbound dialling solution to improve the debt recovery process. LAVG is a bailiff and debt collection organization in the Netherlands.

LAVG has implemented the Noetica Voice Platform™ (NVP™), and advanced dialler including the internationally patented Live Person Detection (LPD™) solutions at its contact centre.

Prior to deploying the Noetica solution, LAVG agents were using spreadsheets to manually dial those required to make an overdue payment. Now, with the entire process automated, agents can focus solely on the quality of their interactions. The use of LPD™ ensures that agents are only connected to live people and not answering services or voicemail.

Noetica, a branded Mitel OEM solution provider and Platinum Preferred MSA Partner worked on the project alongside the Telecom Service Group. They delivered Mitel’s private cloud telephony environment for LAVG which is fully integrated with Noetica and hosted within the TSG data centre.

Managing Director at Noetica, Steven Brooks, commented: “LAVG is one of a growing number of specialist debt recovery companies around the world that has chosen to optimise its outbound operations with Noetica’s patented and proven technology. Not only are these organisations able to make more calls per day, but they also remove the need for agents to concern themselves with dialling or listening to voicemail messages. All they need to do is focus on achieving the best possible outcomes for all parties.”

About Noetica:

Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.