Barclays Bank PLC (Barclays) and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most. Continue reading Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Category Archives: Who’s Buying What?
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
Global cloud communications platform Infobip has partnered with NEXT plc, the leading UK-based clothing brand, to bolster customer security and elevate the messaging experience for the retailer’s customers. Continue reading NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
National Grid and Kraken sign deal to bring customer-service platform to over 6 Million US Energy Customers
Kraken, the ground-breaking operating system transforming global utilities, has partnered with National Grid to supercharge the way it serves its customers. Continue reading National Grid and Kraken sign deal to bring customer-service platform to over 6 Million US Energy Customers
Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Noetica – A British company, developing software products for the global contact centre market, has announced that Food For the Poor (FFTP) has marked a decade of collaboration, with an upgrade to the latest version of its web-based platform. Continue reading Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Cresta, the leading contact centre AI platform for human and AI agents, announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta’s generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Continue reading Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI