SoundHound AI, a global leader in voice artificial intelligence, and Torchy’s Tacos, the cult-favourite taco chain known for its “Damn Good Tacos,” have announced the rollout of SoundHound’s advanced voice AI Smart Ordering product, now live at all 130 Torchy’s locations. Continue reading Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations
Category Archives: Who’s Buying What?
Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower
NICE announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Continue reading Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower
NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. Continue reading NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
Markerstudy Group embraces AI to drive contact centre innovation and excellence
Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence
Maxicare improves the patient experience with NICE
NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Continue reading Maxicare improves the patient experience with NICE