Rackspace Technology®, a leading provider of hybrid and AI technology solutions, announced working with Domino’s Pizza UK & Ireland Ltd. to enhance Domino’s digital capabilities to support the company’s growing store network through a robust hybrid cloud environment. Continue reading Rackspace Technology Powers Expansion and Application First Customer Engagement with Hybrid Cloud for Domino’s Pizza UK & Ireland
Category Archives: Who’s Buying What?
Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced that German airline Condor has selected Talkdesk to bring its contact centre platform in-house and enhance its customer experience through a modern, unified approach. Continue reading Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, has announced a multi-year partnership with Chelsea Football Club, with Twilio serving as an official supplier for the club. Continue reading Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation. Continue reading Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
BT Group leans on AI to transform customer service experience
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Continue reading Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot