Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages. Continue reading Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service
Category Archives: Who’s Buying What?
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
InVision Software, the company behind injixo, the cloud workforce management (WFM) application, is pleased to announce another new customer: luxury chocolatier and cacao grower Hotel Chocolat. Continue reading Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Genesys®, a global cloud leader in AI-powered experience orchestration, announced that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ platform to advance business interactions. Continue reading Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Surrey County Council (SCC) has completed a major upgrade to its communications infrastructure which will enhance delivery of key services to citizens. Continue reading Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
NICE announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Continue reading Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. Continue reading Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX