Genesys®, a global cloud leader in AI-powered experience orchestration, announced that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ platform to advance business interactions. Continue reading Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Category Archives: Who’s Buying What?
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Surrey County Council (SCC) has completed a major upgrade to its communications infrastructure which will enhance delivery of key services to citizens. Continue reading Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
NICE announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Continue reading Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. Continue reading Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
Vodafone to roll out Microsoft 365 Copilot
Vodafone has extended its strategic agreement with Microsoft to roll out Microsoft 365 Copilot AI software to up to 68,000 Vodafone employees across multiple countries. Continue reading Vodafone to roll out Microsoft 365 Copilot
Liberty Bank Selects Salesforce to Enhance and Personalize Customer Engagement
Liberty Bank, headquartered in Middletown, Connecticut, announced that it is expanding its relationship and investment with Salesforce, the #1 AI CRM, to help enable Liberty Bank to better connect with customers. Continue reading Liberty Bank Selects Salesforce to Enhance and Personalize Customer Engagement