Medallia, the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), which will further augment Medallia’s leadership in B2B customer experience management. Continue reading Medallia to Acquire Customer Success Leader Strikedeck
Voicesense Wins Excellence in Customer Service’s Technology of the Year Award
Voicesense, an innovative provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year. Continue reading Voicesense Wins Excellence in Customer Service’s Technology of the Year Award
AI With Heart: Pega Launches First Customer Empathy Controls for Business
Pegasystems introduced Customer Empathy Advisor – a new capability of Pega® Customer Decision Hub that helps companies use AI to build more sustainable customer relationships. The feature allows organizations to increase the level of empathy in AI-assisted conversations so they can build more trust, loyalty, and value with each customer. Continue reading AI With Heart: Pega Launches First Customer Empathy Controls for Business
Consumers Failing to Embrace AI Benefits, Says Research
Consumers lack trust in artificial intelligence (AI) and don’t understand the extent to which it can make their interactions with businesses better and more efficient, according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Consumers Failing to Embrace AI Benefits, Says Research
Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform
Kustomer, the SaaS platform that is reimagining enterprise customer service announced its $40 million Series D funding round led by Tiger Global Management, with participation from current investor Battery Ventures. This marks the company’s third round of financing in less than twelve months and brings the company’s total funding to $113.5 million, following its recent $35 million Series C raise in January of this year. Continue reading Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform