Veeva Systems announced two new innovations in Veeva CRM that continue to advance compliance and digital engagement in the life sciences industry. Veeva CRM Approved Notes makes it easy for field reps to capture free text notes in Veeva CRM and leverage the power of artificial intelligence (AI) to save information without risk. Continue reading Veeva Announces New Mobile and AI Innovations in Veeva CRM
Talkdesk announces Talkdesk Agent Assist
Talkdesk, the cloud contact centre for innovative enterprises announced Talkdesk Agent Assist, a personalized conversational assistant that proactively supports frontline agents, ensuring customer experience excellence and minimal agent effort. Continue reading Talkdesk announces Talkdesk Agent Assist
Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service
NICE announced one of Australia’s leading telecommunications companies and longtime NICE Performance Management (NPM) customer has moved to the Cloud Maturity Model (CMM). This continues their longstanding history of staying on the cutting edge of new technology and always putting their customers first. Continue reading Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service
Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys
Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations announced a strategic partnership with Vonage, a global business cloud communications leader, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys. Continue reading Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys
LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners
LogMeIn announced a call for new channel and distribution partners to support its recently introduced Unified Communications & Collaboration (UCC) product, GoToConnect, and video conferencing room solution, GoToRoom along with other UCC products under the new portfolio brand, GoTo. Continue reading LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners
Shop Direct empowers frontline team with customer service innovation
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer service innovation to a team of 20 frontline advisors with the launch of a new customer closeness centre at its Liverpool head office. Continue reading Shop Direct empowers frontline team with customer service innovation