Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys

Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations announced a strategic partnership with Vonage, a global business cloud communications leader, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys.

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The result is a much more intimate level of engagement, leading to higher sales conversions, collections rates and customer retention.

This partnership combines the power of Acqueon’s omnichannel campaign orchestration platform – Acqueon Engagement Cloud (AEC) – with cloud-based communication APIs via Nexmo, the Vonage API Platform, to arm businesses with the capabilities necessary to analyze, predict and orchestrate every aspect of the customer journey. Agents can engage would-be buyers using the best channel, at the best time, and have access to all the information needed to drive an emotional connection. This hyper-personalized conversational approach to customer engagement is designed to elevate the business-customer relationship to a level that yields greater outcomes for both parties.

“Customers no longer tolerate interacting on businesses’ terms. Instead, they expect organizations to cater to their specific requirements and preferences. The Acqueon Nexmo partnership gives enterprises all the tools together with the intelligence of predictive analytics to provide tailored experiences at scale and in real time,” said Ashish Koul, CEO, Acqueon Technologies Inc.

Acqueon Engagement Cloud uses AI to trigger the right campaign, at the right time and using the right channel. It lets businesses maximize live connections and operational metrics while considering incoming interactions across all channels. Acqueon Engagement Cloud also offers native integrations with leading CRM applications.

The Nexmo API platform provides a comprehensive set of tools and experiences that allows developers to build innovative communication experiences that can iterate quickly to meet the needs of both customers and employees. These customizable, programmable communications APIs – including SMS, voice, video, social chat, and more – drive better user and customer experiences by giving companies the freedom to innovate in ways that are critical to their success.

“Nexmo’s strategic partnership with Acqueon brings together our collective technology innovation, and industry knowledge, to offer hyper-personalized and conversational engagements at scale. This ability to connect with customers, in a manner that is convenient to them, will ultimately drive a better customer experience and better overall business outcomes,” said Omar Javaid, Chief Product Officer, Vonage.

About Acqueon Technologies Inc.:

Acqueon is a conversational AI company that offers a comprehensive suite of products that transform customer interactions into intelligent conversations. With Acqueon, enterprises can orchestrate and personalize omni-channel engagements across customer journeys at scale. Powered by its propriety AI platform – AIQ, machine learning algorithms, and predictive analytics, Acqueon’ conversational engagement and analytics products enable hyper-personalization in any channel by offering a 360-degree view of the customer journey while improving brand loyalty and business productivity.

Acqueon’s mission is to empower forward-thinking enterprises to shift from being reactive to be proactive, and ultimately, to be uniquely predictive in how they engage with customers. Currently, Acqueon supports over 5 billion customer interactions annually and has over 100 global partners.

About Vonage:

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact center, and programmable communications solutions via Nexmo, the Vonage API Platform, to improve how business gets done. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies connect, collaborate and communicate to create better business outcomes. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively across all channels, including messaging, chat, social media, video and voice.