SAP announced new features for its SAP C/4HANA suite of leading customer experience (CX) solutions to help businesses and organizations establish more personalized relationships. Continue reading SAP Strengthens CX Suite to Help Customers Close the Experience Gap
Cherwell invests in Scotland to expand research and development in Dundee
Cherwell Software, a global leader in service management announced that 40 new jobs will be created at their facility in Dundee, following a £3.1million research and development (R&D) grant from Scottish Enterprise. Continue reading Cherwell invests in Scotland to expand research and development in Dundee
RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and Zoom, a leader in modern enterprise video-first unified communications solutions announced a multi-year extension of their partnership. Continue reading RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership
Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering
Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Continue reading Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering
Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
Avaya announced that Welch’s, the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. Continue reading Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the appointment of Michael Armer as Vice President and Chief Information Security Officer and the completion of its third successful FISMA/NIST compliance audit by a federally certified auditor. Continue reading 8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit