Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced the launch of Teneo® Fusion. The latest version of the company’s revolutionary conversational AI development platform blends significant enhancements to its technology, with business value measurements to deliver the ultimate conversational AI experience. Continue reading Artificial Solutions announces the launch of Teneo Fusion
Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement
NICE announced Total Administrative Services Corporation (TASC), one of the largest third-party employee healthcare administrators in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement. Continue reading Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement
Startek Receives 2019 Top 50 Digital Edge Award from IDG
Startek, a global provider of customer experience management solutions, has received the 2019 Top 50 Digital Edge Award from the CIO Executive Council and IDG at the AGENDA19 Conference. Startek received the award for its innovative automation project developing and implementing its proprietary IT helpdesk chatbot. Continue reading Startek Receives 2019 Top 50 Digital Edge Award from IDG
BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement
NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Continue reading BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement
Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Continue reading Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms
Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture
Upland Software, a leader in cloud-based enterprise work management software announces a partnership with Steinhoff to facilitate seamless feedback capture across multiple touchpoints of the customer journey for two of the retail group’s biggest UK brands. Continue reading Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture