Journeycall, part of the ESP Group, is thrilled to announce the successful acquisition of a 4-year contract with Transport for London (TfL) to provide support across their Contact Payment Cards (CPC) scheme. Continue reading ESP Group Secures 4-Year Transport for London Contract to Support Contact Payment Cards Scheme
Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Maintel has successfully implemented a brand-new Genesys based Contact Centre managed service for Vanquis Bank, a leading specialist bank. Continue reading Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Capita secures £20m extension with Westminster City Council
Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. Continue reading Capita secures £20m extension with Westminster City Council
Teleperformance launches digital services arm TP Infinity
Teleperformance, a global leader in digital business services, announced the launch of its global digital consulting arm, TP Infinity, designed to deliver a holistic approach to building stronger brands through enhanced customer experience (CX). Continue reading Teleperformance launches digital services arm TP Infinity
SnapLogic Announces GenAI Builder
SnapLogic, the leader in generative integration, unveiled GenAI Builder, the world’s first no-code generative AI application development product for enterprise applications and services. Continue reading SnapLogic Announces GenAI Builder
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
NICE announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact centre operations on to a unified, AI-powered platform. Continue reading Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform