Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group

Maintel has successfully implemented a brand-new Genesys based Contact Centre managed service for Vanquis Bank, a leading specialist bank.

Vanquis serves the 14 million UK adults not well supported by traditional lenders, providing financial inclusion and supporting social mobility through a range of products and services. The new Contact Centre as a Service (CCaaS) public cloud platform provides Vanquis with an enhanced, future proof and efficient customer experience solution, as well as offering operational efficiencies and commercial sustainability benefits.

Dan Thompson, Strategy and Transformation Director – Operations, Vanquis Banking Group commented “After 9 months of excellent collaboration with the team at Maintel, we were able to successfully implement our new Genesys contact centre platform this week. The team from Maintel were able to support us in all aspects of the solution design, build and smooth implementation. This deployment means we’re now even better placed to service our Customers, providing a more efficient tool and experience for our colleagues and will futureproof us in terms of ongoing optimisation. Maintel’s expertise and partnership approach throughout the program has been extremely valuable.

Jem Walters, Group Chief Technology Officer, Vanquis Banking Group added “We are all delighted with the success of the deployment. This is a significant milestone in VBG’s transformation journey and please pass on my thanks to the Maintel team involved in this project, it has been a truly great collaborative effort and bodes well for the next deployment…”

Gillian Bailey, Chief Operating Officer, Maintel commented “We’re very pleased to have been able to deliver a new CCaaS solution to Vanquis Banking Group that will support their customer experience requirements today and well into the future, with a managed service that includes continual innovation. Crucially we were able to transition Vanquis to their new platform with no service disruption, allowing them to seamlessly continue to provide their incredibly important services to their own customers. Our specialised approach to large scale contact centre projects combines the best principles from traditional waterfall programmes alongside agile philosophies to ensure that the project doesn’t suffer from inertia and that a collaborative team approach between Maintel and the customer prevails.”

About Maintel

Maintel has a proud tradition of providing managed cloud communication, connectivity and cyber security services. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

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