Aircall, the customer communication and engagement platform, announced that Scott Chancellor will join the company as Chief Executive Officer (CEO), effective immediately. Continue reading Aircall Appoints Scott Chancellor as CEO
BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Medallia, the global leader in customer and employee experience, announced that BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its transformational expansion from business-to-business (B2B) into the direct-to-consumer market. Continue reading BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Continue reading NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc.
Continue reading Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France – two months ahead of schedule. Continue reading Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
Helpshift releases AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis
Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, has released new AI-powered capabilities. Continue reading Helpshift releases AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis