Digital customer engagement technology specialist Sabio has completed its operating board structure with the appointment of Mark Betts as Chief Operating Officer. Mark joins Sabio after 13 years with Atos UK&I, where he served most recently as COO responsible for driving operational revenue and profit across the £1.4 billion Atos UK&I business. Continue reading Sabio recruits former Atos UK & Ireland Chief Operating Officer as new Group COO
IMImobile acquires Healthcare Communications UK Limited
IMImobile PLC, a global cloud communications software and solutions provider that helps companies use mobile and digital technologies to communicate and engage with customers, is pleased to announce it has acquired Healthcare Communications UK Limited (“Healthcare Communications”), a leading provider of appointment management and patient experience communications services. Continue reading IMImobile acquires Healthcare Communications UK Limited
Esker moves to the cloud to transform customer service experience
NewVoiceMedia announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform. Continue reading Esker moves to the cloud to transform customer service experience
Cicero, Inc. Receives 2017 TMC Labs Innovation Award from CUSTOMER Magazine
Cicero, a leading provider of analytics and automation software for the back office and contact center, announced that TMC, a global, integrated media company, has named Cicero Insight as a 2017 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero, Inc. Receives 2017 TMC Labs Innovation Award from CUSTOMER Magazine
MAG launches technology arm to enhance end-to-end airport experience for passengers
MAG, the UK’s largest airport group and the owner of Manchester, London Stansted and East Midlands Airports, has launched its own technology and e-commerce business to respond to technology-driven changes in the way passengers travel and to move the airport experience into a new digital era. Continue reading MAG launches technology arm to enhance end-to-end airport experience for passengers
Organisations should embrace new messaging culture to satisfy rising customer service expectations
The research, The Digital Customer 2017 — Chat, tap, talk: eight key trends to transform your digital customer experience, is based on an independent survey of 5000 consumers across Belgium, China, Germany, the Netherlands, India, Singapore, South Africa, Spain, the UK and the US. Its findings suggest that a growing number of consumers internationally find it easier to deal with organisations via messaging and social media, a trend driven by a surge in their personal use of apps such as WhatsApp. Continue reading Organisations should embrace new messaging culture to satisfy rising customer service expectations