Financial Services Organizations (FSOs) are under mounting pressure from financial regulators to provide accurate records of trading communications. Under MiFID II’s strict regulations, which goes into effect on January 3, 2018, FSOs will have to ensure that the systems used to conduct and record trading com-munications are fully operational at all times, and that captured voice recordings are of high quality and useable, to avoid additional scrutiny from regulators and possible financial penalties. Continue reading NICE Enhances NICE COMPASS with Automated System Health Checks for Voice Trade Communications and Recording
Telstra acquires leading hybrid cloud service provider VMtech
Telstra announced it had acquired VMtech, a leading Sydney-based professional and managed services provider with expertise in the delivery and management of enterprise-grade hybrid cloud, connectivity and security solutions. Continue reading Telstra acquires leading hybrid cloud service provider VMtech
Senior appointment at Parseq, after a successful 2017
Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Continue reading Senior appointment at Parseq, after a successful 2017
DialogTech Integrates with Amazon Connect to Help Contact Centers Convert More Callers to Customers
DialogTech, the leading provider of actionable marketing analytics for inbound calls, announced a new integration with Amazon Connect and Amazon Lex that provides contact centers with deep, real-time intelligence on inbound calls they can use to personalize call experiences and convert more callers to customers. DialogTech is the only call analytics provider selected by Amazon Web Services (AWS) to integrate with Amazon Connect and Amazon Lex. Continue reading DialogTech Integrates with Amazon Connect to Help Contact Centers Convert More Callers to Customers
NewVoiceMedia wins Frost & Sullivan Excellence Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category. Continue reading NewVoiceMedia wins Frost & Sullivan Excellence Award
Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record
Avaya is preparing its industry-leading Avaya Customer Engagement technology to help set a new record at the 62nd annual NORAD Tracks Santa, scheduled to start on December 24 and end on Christmas Day, December 25. During the 23-hour period in 2016, more than 1,400 hotline volunteers answered a record 154,192 calls (1.8 calls per second) to the NORAD Tracks Santa 1-877 HI-NORAD hotline. Continue reading Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record