A new study from IDC and LogMeIn found that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees. According to the study “Support Services as a Competitive Differentiator”, nearly 67% of consumers said that customer satisfaction was more important than price when doing business with a company, yet nearly 30% of companies still say that reducing the cost of support is more important than customer satisfaction. Continue reading New Study Finds Brand Loyalty Hinges on Customer Support Experiences
Fire services join forces to answer 999 calls
Hertfordshire Fire and Rescue Service has joined forces with fire services in Norfolk, Lincolnshire and Humberside to answer 999 calls more effectively in even the most testing conditions. Continue reading Fire services join forces to answer 999 calls
Grosvenor Services Group expands to new Sheffield office
Grosvenor Services Group, part of specialist outsourcing business Echo Managed Services, has expanded to a new office in Sheffield following a strong period of growth. Continue reading Grosvenor Services Group expands to new Sheffield office
One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience
NICE announced that one of Australia’s largest multinational insurance companies is implementing Nexidia Analytics as part of an initiative to improve customer experience, increase efficiency and reduce costs. The company selected the next-generation omnichannel analytics solution due to its speed, accuracy and responsiveness, as well as its integration capabilities and impressive proven results. Continue reading One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience
Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, will provide sales services to Sanitas, a leading company in healthcare and wellbeing services in Spain, strengthening the company dental insurance sales strategy. Continue reading Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain
Optus Business And Hastings Deering Sign New Three-Year Strategic Partnership
Optus Business announced a three year whole-of-business ICT contract with Hastings Deering, one of the world’s largest Caterpillar dealer networks, to deliver a range of telecommunications and managed services. Continue reading Optus Business And Hastings Deering Sign New Three-Year Strategic Partnership