Grosvenor Services Group expands to new Sheffield office

Grosvenor Services Group, part of specialist outsourcing business Echo Managed Services, has expanded to a new office in Sheffield following a strong period of growth.

The business, which specialises in field-based debt collections within the utilities sector, has moved from its original office in Eckington Business Park to a larger 275 square metre office in Drakefield Business Park, Sheffield.

The move comes after a series of new client wins, including Electric Ireland, and resulting team expansion. Over the past year the company has increased headcount by 25%, taking it from 110 employees to 138.

The business expects to expand further over the coming months as it extends its services beyond delivering office and field based debt collection, revenue protection and vulnerability support to customer engagement programmes – to support utility companies with their customer service offering – and smart metering.

Lloyd Birkhead, managing director at Grosvenor Services Group, said: “At Grosvenor we’ve built a strong reputation for providing our customers with a high quality debt recovery service.

“After being acquired by Echo Managed Services in 2015, we’ve been able to strengthen our collections division further and deliver comprehensive customer support, which is reflective in the businesses’ recent growth and success.

“To accommodate our growing team and support the business’ future growth plans, we’re delighted to expand and unveil our larger business premises.”

Monica Mackintosh, customer services director at Echo Managed Services, said: “The expansion of the Grosvenor site comes at a very exciting time for the business and is reflective of the changing business landscape. Providing outstanding customer service and engagement is increasingly recognised as an important part of debt recovery and through the combination of Grosvenor’s field based debt collection skills and Echo’s comprehensive multi-site contact centre resource and customer service expertise we’re able to help more businesses and ensure their customers are given the support and understanding they need.”