PRESS RELEASE: Callision, the company behind the first fully browser-based contact center solution, announced the general availability of two new exciting product offerings to complement its purely enterprise-focused product portfolio. Continue reading Callision Inc. Launches the First Free Cloud Business Phone System and the First Carrier-Independent Enterprise-Grade Contact Center as a Service
CafeX Supervisor Assist Now Rated “Avaya Compliant”
CafeX Communications announced that CafeX Supervisor Assist is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. Supervisor Assist provides managers with a web application to observe and guide agents remotely during live customer calls. Supervisors can see an agent’s desktop, drop helpful tips over web chat, spotlight areas on the agent’s screen and click to open files or fill out forms on the agent’s behalf. Continue reading CafeX Supervisor Assist Now Rated “Avaya Compliant”
Genesys Names Larry Katz as Chief Financial Officer
Genesys® has appointed Larry Katz as its new chief financial officer. Prior to joining Genesys, Katz held a variety of senior executive leadership positions at JP Morgan Chase, including chief administrative officer for the Chase Merchant Services division and CFO for the JP Morgan Treasury Services division. Continue reading Genesys Names Larry Katz as Chief Financial Officer
Nuance Receives #1 Combined Rating among Enterprise Intelligent Assistant Vendors in Newly-Published Opus Research Report
PRESS RELEASE: Nuance announced that it has received the highest combined rating amongst Intelligent Assistant and bot vendors in the newly-published report by Opus Research, “Decision Makers’ Guide to Enterprise Intelligent Assistants.”* Nuance outscored all other Intelligent Assistant (IA) and bot vendors that were evaluated and ranked highest for its intelligent virtual assistant, underscoring Nuance’s leadership in the industry. Continue reading Nuance Receives #1 Combined Rating among Enterprise Intelligent Assistant Vendors in Newly-Published Opus Research Report
NewVoiceMedia achieves SOC 2 Type 2 certification
NewVoiceMedia has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm PricewaterhouseCoopers (PwC) performed a rigorous audit of NewVoiceMedia’s security controls and processes for its products and services. Continue reading NewVoiceMedia achieves SOC 2 Type 2 certification
German Vendor Swyx tops online conversations on Unified Communications
Swyx is considered to be one of the top 100 influencers on Twitter when it comes to “unified communications” according to a new report from Influencer Relationship Management company, Onalytica. Covering both brands and individuals, Swyx comes eighth in the list of most prominent companies, giving them a dominant voice within the active online community. Continue reading German Vendor Swyx tops online conversations on Unified Communications