PRESS RELEASE: Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo. Continue reading KPN and Content Guru Target Decade of storm® Benelux
Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval
PRESS RELEASE: Zendesk announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This significant regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees. Continue reading Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval
VIA develops ‘clever algorithm’ to help call centres improve customer service
PRESS RELEASE: VIA, the Skype for Business and unified communications specialist, has launched a brand-new service offering which will enable call centres to reduce call waiting times and improve customer satisfaction. With many years of providing solutions to the contact centre and customer service sector, VIA has developed a special set of features for call centres, such as intelligent call queuing, real-time wall boards and skills based routing, determined by a clever in-built algorithm called Smart Agent Selection (SAS). Continue reading VIA develops ‘clever algorithm’ to help call centres improve customer service
LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360
LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360
Yonder Digital Group delivers top-class member engagement to ICAEW
The Institute of Chartered Accountants in England and Wales has appointed Yonder Digital Group to manage its proactive contact engagement with members to increase awareness of new faculty resources, events and courses. Continue reading Yonder Digital Group delivers top-class member engagement to ICAEW
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are customer service employees and form the hub of the insurance company. Now, If will implement a state-of-the-art cloud-based contact centre from Puzzel. Continue reading If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel