PRESS RELEASE: Long held stereotypes around call centre workers are deterring skilled workers and putting one of the UK’s largest industries, and opportunities for talent development and career enhancement, at risk. A new report, commissioned by outsourced contact centre specialists Kura in partnership with Ember Services, sets out to understand what the contact centre adviser of the future will be expected to do, the benefits to be gained by both organisation and workforce, and the steps required to get there. Continue reading It’s time to rethink the contact centre: Ember report highlights chasm between perception and reality within contact centre industry
Security Benefit achieves industry leading growth with NewVoiceMedia
NewVoiceMedia announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Continue reading Security Benefit achieves industry leading growth with NewVoiceMedia
Freshdesk Inc. Is Now Freshworks Inc.
PRESS RELEASE: Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the Company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees. Continue reading Freshdesk Inc. Is Now Freshworks Inc.
Senior appointments after rapid expansion for North East company
PRESS RELEASE: Growing North East contact centre EC Outsourcing has made two senior appointments to its team, as it continues to grow into new territories. The Boldon-based sales and acquisition specialist has appointed a new Marketing Manager and Head of Learning and Development to its continually expanding workforce. Continue reading Senior appointments after rapid expansion for North East company
Circle Research drives action-based insight with Confirmit
PRESS RELEASE: Leading B2B Market Research company Circle Research has moved all of its web-based activities onto the Confirmit Horizons platform in a move to deliver more comprehensive capabilities to its client base. Continue reading Circle Research drives action-based insight with Confirmit
Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
PRESS RELEASE: Nuance announced virtual assistant and asynchronous chat innovations have been added to the Nuance Digital Engagement Platform – innovations that make it possible and practical for enterprises to engage with their customers using app messaging and SMS. Continue reading Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms