PRESS RELEASE: Jive Communications and Cisco Systems announced a strategic partnership to deliver cloud voice solutions with Cisco’s new Multiplatform Phones (MPP). Continue reading Jive Communications Announces a Unified Communications Partnership with Cisco Systems
Elitetele.com acquires Nexus Telecommunications
PRESS RELEASE: Owner-operated Elitetele.com PLC, a leading provider of unified communications, has agreed its largest acquisition to date, Leeds-based communications solutions provider Nexus Telecommunications Limited. The acquisition is Elite’s 15th since 2008, all of which have been funded through internal cashflows and conservative leverage with no outside investors. Continue reading Elitetele.com acquires Nexus Telecommunications
Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award
PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been selected as the winner in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is chosen as winner in the area of digital customer service solutions. Continue reading Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Account Technologies, a rapidly growing UK Financial Technology business, has seen impressive growth of their contact centre with the Noble® Enterprise Cloud platform. Continue reading Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Liquid Voice Launches Next Generation Automated Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and quality monitoring platforms, it will significantly enhance the ability of contact centres and control rooms to locate and replay stored recordings for a wide range of dispute resolution, compliance, quality management and event reconstruction applications. Continue reading Liquid Voice Launches Next Generation Automated Speech Transcription Solution
Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench
Pegasystems announced the launch of Pega® Agile Workbench – a new visual application development tool that provides a foolproof way for business and IT to collaborate and bring better software to market faster. Using an intuitive sticky note-like interface, Pega Agile Workbench creates a real-time feedback loop that simplifies communication, speeds iteration, and guides all stakeholders onto an aligned path to digital transformation. Continue reading Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench