PRESS RELEASE: Business process outsourcing provider Arvato has appointed a director of contact centres in the UK & Ireland as the company targets growth in customer services business. Sharon Millard will take the new position to lead Arvato’s Contact Centre Division, which delivers customer service for some of the UK’s leading consumer brands, including Bosch, BMW, Groupe Renault UK and Harley Owners Group. Continue reading Arvato appoints contact centre director to drive private sector growth
Yorkshire call centre says ‘rogue’ cold-caller had record fine ‘coming to them’.
PRESS RELEASE: The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their just deserts” after the cold-calling firm were fined £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls. Continue reading Yorkshire call centre says ‘rogue’ cold-caller had record fine ‘coming to them’.
Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, presented its “Innovations Award” to deserving clients at the company’s 2017 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida. Continue reading Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support
PRESS RELEASE: Carpeo Business Process Outsourcing- an award-winning customer service business has launched a new division, Carpeo Estates Planning, with the aim of demystifying the wills and funeral planning process by making more affordable solutions available to people across the UK. The new business will be based at a new contact centre in Newport, South Wales, where it plans to create 300 jobs with Welsh Government support. Continue reading Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support
Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software offering. Continue reading Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS