PRESS RELEASE: Vacation ownership specialists Azure is digitising its communications by bringing in an innovative cloud based system. The two-stage implementation will be completed by leading cloud communications provider 8×8 by the end of 2017. By working in the cloud Azure plans to develop its customer service operations in its Malta-based head office, where its growing UK and Scandinavian membership is supported. Continue reading Azure takes to the cloud ahead of overseas expansion
Lithium Enters into Definitive Agreement to be Acquired by Vista Equity Partners
Lithium Technologies, the market leader in cloud-based social media management and online community solutions announced that it has entered into a definitive agreement to be acquired by Vista Equity Partners (“Vista”), a leading private equity firm focused on investments in software, data and technology-enabled businesses. Lithium’s Board of Directors has unanimously approved the transaction. Terms of the transaction were not disclosed. Continue reading Lithium Enters into Definitive Agreement to be Acquired by Vista Equity Partners
Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software
Pegasystems at PegaWorld announced the latest release of Pega® Platform – delivering enhanced intelligence, agility, and control that allows clients to accelerate application development and enhance customer experiences. With new AI, collaboration, and integration capabilities, organizations can more quickly build and deploy better applications to power their digital transformation initiatives. Continue reading Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software
Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform
PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions announced that its mobile engagement solution for enterprises – Ngage Messaging Platform will now provide omni-channel customer engagement with the addition of new digital channels. With new channels like Chatbots, Push Notifications and Social Media integration, Ngage platform is now a one stop shop for the customer engagement needs of enterprises, supporting both legacy and digital channels. Continue reading Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform
eGain expands European presence with German cloud
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that eGain will expand its European operations with the option to host data in its Germany-based cloud. Continue reading eGain expands European presence with German cloud
Avaya appoints Stephen Cunningham UK Regional Sales Leader
PRESS RELEASE: Avaya, a global leader in business communications software, systems and services, has named Stephen Cunningham Regional Sales Leader for the UK Enterprise Team. Stephen brings more than 20 years of experience in the Unified Communication and Customer Experience industry, where he has been instrumental to helping clients digitally transform their business. Continue reading Avaya appoints Stephen Cunningham UK Regional Sales Leader