Medallia, the global leader in customer and employee experience, announced the opening of a new East Coast headquarters in Tysons Corner, Va., reinforcing its commitment to innovation, talent, and growth. Continue reading Medallia expands with new East Coast headquarters
NiCE Launches CXone Mpower Agents
NiCE announced the launch of CXone Mpower Agents, a ground-breaking innovation that enables fully automated, AI agents to be created and deployed in seconds and immediately work across the customer service ecosystem – from self-service to mid-office approvals to back-end fulfilment. Continue reading NiCE Launches CXone Mpower Agents
Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
Bell Integration, a leading IT services and consulting company, has joined forces with Omilia, a global leader in conversational AI, to deliver a cutting-edge, UK-wide customer experience (CX) solution powered by advanced generative AI. Continue reading Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI
Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges. By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. Continue reading Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. Continue reading Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Debenhams Group embraces AI to bring more precision to pricing and promotions
Debenhams Group — home to brands including PrettyLittleThing, Boohoo, BoohooMAN, Karen Millen and Debenhams — has implemented AI at scale to optimize product pricing and promotions. Continue reading Debenhams Group embraces AI to bring more precision to pricing and promotions