PRESS RELEASE: As businesses and organizations continue to use remote communications technology to bridge distances and share ideas, there has been a proliferation of huddle room and small meeting rooms. These new spaces demand technologies that are more convenient and enable a seamless collaboration experience so users can easily come together to exchange information, share ideas, and collaborate at any time. Continue reading Yamaha Debuts the CS-700 Video Sound Collaboration System for Huddle Rooms →

PRESS RELEASE: Twilio the leading cloud communications platform company announced support for Amazon Connect, the newly announced cloud-based contact center service from Amazon Web Services (AWS). Twilio’s Programmable APIs will enable a range of new capabilities, including integrating phone intelligence lookup to personalize Amazon Connect contact flows, enhance customer contact details, and follow up with post-call surveys via SMS. Continue reading Twilio Extends Relationship with AWS Through Support of Amazon Connect →

Pindrop, the pioneer in voice security and authentication announced that it will be integrating and making available its fraud detection capability with Amazon Connect. Amazon Connect customers will be able to get an added layer of security for their contact centre by using Pindrop’s simple, self-service integration. Continue reading Pindrop’s Security and Authentication Technology Will Be Available With Amazon Connect →

PRESS RELEASE: Salesforce announced that it is collaborating with Amazon Web Services (AWS) to integrate Service Cloud Einstein with Amazon Connect, its new cloud-based contact center service. Today’s announcement extends the global strategic alliance between AWS and Salesforce that helps simplify and expand how customers capture, analyze and take action on data. Continue reading Salesforce Announces Service Cloud Einstein and Amazon Connect Integration →

PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product. Continue reading Freshdesk Announces Integration with Amazon Connect →

PRESS RELEASE: Aria Solutions, a leading provider of customer experience and contact center integration solutions, announced today that they are among the first AWS Partner Network (APN) Partners to support Amazon Connect and integrate systems like customer relationship management (CRM) and workforce management (WFM). Continue reading Aria Solutions implements Amazon Connect and integrates CRM and WFM →