Octolane, which provides the first AI-driven CRM that automates sales actions and CRM updates, announced an oversubscribed $2.6M seed round. Continue reading Octolane Raises Seed Round to Challenge Salesforce with the First Self-Driving AI CRM That Automates Sales Actions and Manual CRM Updates
PolyAI unveils Agent Studio
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world’s only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents. Continue reading PolyAI unveils Agent Studio
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Continue reading Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Konecta completes two strategic acquisitions in France and Italy to deliver Autonomous Lead Generation and Conversion
Konecta, a global leader in customer experience (CX) and digital services, continues to transform its business by enhancing its digital marketing capabilities and expanding its European footprint through two strategic acquisitions in France and Italy. Continue reading Konecta completes two strategic acquisitions in France and Italy to deliver Autonomous Lead Generation and Conversion
Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, announced the launch of AI Agent Assist, a new feature within the Intermedia Intelligent Contact Center that helps agents engage more effectively before, during, and after every customer interaction. Continue reading Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration
Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. Continue reading Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration