CallMiner, the leading provider of conversation intelligence to improve CX, announced CallMiner Outreach. Built on advanced analytics and AI, CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Continue reading CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Continue reading NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
ResultsCX Acquires Aucera
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms, has acquired Aucera. Continue reading ResultsCX Acquires Aucera
Medallia announces Carrie Parker as Chief Marketing Officer
Medallia, the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. Continue reading Medallia announces Carrie Parker as Chief Marketing Officer
UiPath Acquires Peak to Launch Vertically Specialised Agents within its Agentic Automation Platform
UiPath, a leading enterprise automation and AI software company, announced the acquisition of Peak, an AI-native company headquartered in Manchester, United Kingdom. Continue reading UiPath Acquires Peak to Launch Vertically Specialised Agents within its Agentic Automation Platform
Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience,” revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders worldwide. Continue reading Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity