IBM and Riyadh Air announced a major milestone in their collaboration, unveiling Riyadh Air as the world’s first AI-native airline. Designed from the ground up without legacy patch work, these AI-driven operations provide the foundation to transform guest and employee experiences and set a new benchmark for innovation in the aviation industry. Continue reading Riyadh Air and IBM Partner to Launch World’s First AI-Native Airline
Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic
Kustomer, the AI-native customer experience platform, announced two new additions to its growing AI Assistants family: the Kustomer AI automation assistant (now Generally Available) and the Kustomer AI observability assistant (now in Early Access). Continue reading Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic
Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
Cresta, the leading customer experience AI platform for human and AI agents, launched Automation Discovery, a powerful new solution that pinpoints exactly which common customer conversations to automate with AI Agents, and how to do so. Continue reading Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
SharpenCX, a leader in AI-driven contact centre solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software. Continue reading SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
Calabrio, the workforce and conversation intelligence company, announced a new partnership with loveholidays, the UK and Ireland’s fastest growing and largest online travel agent. Continue reading loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency